We provide a 30-day valid return period calculated from the date the local courier marks the package as delivered. All formal return applications must be submitted to customer service within this period; applications submitted beyond the time limit will not be accepted for processing. Products can pass warehouse inspection and enjoy refund or exchange services only when all conditions are met: items remain unused, unmodified and maintain original brand-new state; complete original outer packaging, brand tags, supporting accessories and instruction manuals are intact and returned together with the product; goods do not belong to the non-refundable categories listed below. For hygiene safety and customized product management rules, the following goods cannot be returned, exchanged or processed for refunds: cosmetics, facial care supplies, oral care and personal cleaning articles; underwear, swimwear and disposable single-use products; custom engraved and printed personalized goods; clearance liquidation items clearly labeled "Final Sale No Return". If the return reason is caused by our store’s fault including factory defective goods, wrong shipped items and goods damaged during transportation, we provide free pre-paid return labels and bear all return logistics expenses. You can choose full refund of product value or free replacement delivery without extra cost. If you take the initiative to return goods just because you change your mind or dislike the size/style, all outbound and return shipping fees shall be fully borne by you. The initial delivery fees paid at checkout are permanently non-refundable. We will only issue a full product value refund after receiving and completing the inspection of returned goods. Standard return operation process: Send your unique order number and clear product photos/videos to official customer service; wait for formal return approval and obtain the designated return warehouse address issued by the support team; securely repack the goods and send the return parcel, then send the new return tracking number to customer service for filing records; warehouse inspection takes 3–5 business days after receiving the parcel; approved refund funds will be transferred back to your original payment channel within 4–7 business days. If you receive broken or factory-defective goods after delivery, please send clear photos and videos of both the product and outer shipping package to customer service within 7 calendar days after delivery confirmation. We will arrange free replacement or full refund according to the actual damage situation, and may waive the requirement to return damaged goods at our independent discretion. Original delivery fees, cross-border customs duties and destination import taxes cannot be refunded unless the error originates from our warehouse dispatch operation. Parcels confirmed fully delivered by local couriers but lost after the buyer’s receipt cannot get full monetary compensation refunds. Goods mailed back without prior official return approval will be rejected by warehouse staff and cannot trigger any refund process. Exchange applications for different sizes, colors or styles must be submitted within the valid 30-day return window. Exchange logistics cost allocation follows the same freight sharing standards as regular returns.